Torrefazione D’Agnilli & C. snc – hereafter D’Agnilli – accepts orders with shipment from all over Italy and from many foreign countries.

The Customer can consult the list of foreign countries available for the delivery during the shipment stages.

D’Agnilli has agreements with SDA courier for its shipments.

For every order placed at www.caffedagnilli.com, D’Agnilli will issue an invoice for the goods shipped. The data provided by the Customer at the time of order will be included in the invoice and no change will be possible after the invoice is issued.

Once the order is processed the Customer will receive a confirmation email with a link to track the package.

The courier will deliver the package from Monday to Friday, from 10:30 a.m to 7 p.m unless otherwise agreed.

In the event that the first delivery attempt is not successful because of the absence of the recipient, the Customer will find a notice of attempted delivery and contact the courier to arrange a new delivery.

In the case of no contact attempts, the courier will deliver the package on the following working day.

The standard service provides the delivery of all kinds of products on the street front and not to a specified floor is not provided.

SHIPPING CHARGES

Shipping charges all over Italy start from 6 euros.

International shipping charges depend on the volumetric weight of the parcel and on the destination country.

To calculate the shipping charges, the Customer can simply add the desired products to the cart and choose the country.

When the Customer selects a destination country different from Italy, the shipping charges will be automatically renewed.

DELIVERY TIME

When the courier takes the package in charge the delivery time estimated for Italy is 2 days.

D’Agnilli will not be liable in case of failed or delayed delivery due to force majeure like strikes, measures enforced by public authorities, rationing or shortage of energy or raw materials, transport difficulties, fire, flood, heavy snowfall and damages of industrial machinery that do not depend on D’Agnilli.

D’Agnilli will promptly notify the Customer of the eventual force majeure.

In the event that the force majeure persists for more than four weeks, either of the parties will be entitled to terminate the contract.

In case of withdrawal in accordance with what is indicated on the corresponding informative page, the Customer is not entitled to any compensation or refund of any kind, except for the right to a refund of the amount already paid for the product ordered.

RECEIPT OF GOODS

Before signing the shipping documents in the presence of the courier, the Customer is ALWAYS required to:

- check the number of packages delivered: this number has to be the same as the one written on the shipping document (or on the delivery note of the courier);

- check the labels on the packages: the labels should indicate the name and the address of the Customer;

- check the external state of the packages: the packages should exhibit no damages nor they should have tampered (i.e. if the package are sealed with an unoriginal tape or with the delivery service’s tape or with damaged packaging).

For this reason, considering the fragility of the shipped goods and to facilitate D’Agnilli with the eventual compensation procedures for the damaged shipped products, the Customer MUST always sign with reservations specifying the kind of anomaly found (i.e. “Reservation due to 2 missing parcels” or “Reservation to check the content: fragile product inside are subjected to hidden defects” or “Reservation to check: externally damaged parcel”). It is essential to always motivate the documents in the most detailed way since generic indications will not be considered by the delivery service.

PLEASE NOTE: Signing with reservations is a Customer’s right that the courier cannot oppose even if the package appears to be externally intact (article 1698 of the Italian Civil Code).

Possible damage found after the withdrawal of the package without the signature with reservations on the delivery note may not be refund or only partially refund, as required by the Italian Civil Code (1 euro per each kg of gross weight).

WITHIN 8 DAYS AFTER THE RECEIPT OF THE GOODS

The Customer is ALWAYS required to:

- check the codes and the received quantity: they must be same as the ones written on the invoice;

- check the content state of the packages: its content must not be damaged or tampered.

In case of any detected defects with regard to what is written on the invoice (or transport document) or of any damage inside the packages (hereby referred to as “hidden defects”), the Customer must carefully follow the instructions listed in the section below “Exception Reporting”.

PLEASE NOTE: the Customer will be allowed 8 calendar days (including Saturdays, Sundays and public holidays) to verify the shipped goods, as specified in the article 1698 of the Italian Civil Code). After 8 days the Customer will lose the right of redress on the delivery service and the full legal liability will fall exclusively on the Customer who did not act within the indicated time frame to protect his/her rights.

EXCEPTION REPORTING

DAMAGED PACKAGES

If the delivery is accepted with reservations indicating the external damage and it has been delivered in carriage paid terms with one of our affiliated couriers, the Customer must send a registered letter with a form of acknowledgment of receipt within 8 calendar days after the delivery to the delivery service, and also a courtesy copy to D’Agnilli, describing the damage (the date written on the envelope will be considered).

After checking in with the delivery service, D’Agnilli will inform the Customer about the entitlement to return the damaged package. After that D’Agnilli will proceed to ship the replacement package with the goods or will issue a Credit Note.

MISSING PACKAGES

In the case that the delivery is accepted with reservations due to missing packages and it has been delivered in carriage paid terms with one of our affiliated delivery services, the Customer must send an email to info@caffedagnilli.com reporting the matter and attaching the delivery note (or the transportation document) signed with reservations due to mussing packages.

After checking in with the delivery service, D’Agnilli will send the missing goods.

MISSING GOODS INSIDE THE PACKAGES

Within 8 calendar days after the delivery, the Customer must send an email to info@caffedagnilli.com reporting the matter.

After checking in with the delivery service, D’Agnilli will send the missing goods.

HIDDEN DEFECT

In the case that a damage of the goods inside the intact package is noticed and the delivery is accepted with reservations to check the quality and it has been delivered in carriage paid terms with one of our affiliated delivery services, the Customer must send a registered letter with a form of acknowledgment of receipt within 8 calendar days after the delivery (the date written on the envelope will be considered)to the delivery service, and also a courtesy copy to D’Agnilli, holding it responsible for all the possible consequences.

The letter must contain the following information:

- all the delivery data: the number of the transportation document, the date of the document, the code of the defected product and the defected quantity;

- the description of the package at the moment of the delivery and the damage noticed.

To allow a fast and correct resolution of the noticed damage, D’Agnilli asks the Customer to send some pictures of the outer packaging and of the defected goods to info@caffedagnilli.com

In the case that the delivery service accepts the insurance coverage, D’Agnilli will inform the Customer about the entitlement to return the damaged package. After that, D’Agnilli will proceed to ship the replacement package with the goods or will issue a Credit Note.

It is agreed that notifications about transportation defects will not be accepted after the 8 calendar days following the delivery.

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